Pigeon
GTADelivering across the central GTA
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Help & support

Real people in Toronto, 9am–7pm ET. Most emails get an answer the same day.
Problem with an order
Open a case and we hold the money until it's sorted.
Open a case
Email us
support@getpigeon.ca. Include your order number.
We never ask for your password or card details. If someone suggests e-transfer, cash or another app, it's a scam. Report it from the chat.
Where Pigeon works
Where does Pigeon deliver?
I'm just outside it. Can I still use Pigeon?
When are you opening somewhere else?
Packing & shipping
What should I pack my item in?
What packaging is accepted?
Is it worth buying packing supplies?
Do I need a label printer?
How do I protect fragile items?
What's too big to sell on Pigeon?
Buying
When am I actually charged?
What does the Pigeon fee cover?
What if the item isn't as described?
Can I collect in person instead?
Selling
What do I actually receive?
When do I get paid?
How does shipping work for me?
What makes a listing sell faster?
Why is my listing “under review”?
I was away. Where did my listings go?
Safety
Do buyers see my address?
Why keep conversations on Pigeon?
Shipping a lot?
Stallion Express has practical Canada-specific guides on parcel sizing, packaging, and cross-border rates. Read their shipping blog.
The fine print